Ordering Online

Online payments can be made by debit card or credit card. We send a confirmation of your order after purchase. For further help with online ordering, please email us at contact@kingsgoldsmiths.com.

Shipping and fees

All items are shipped via Royal Mail. A tracking number will be provided once the shipment is booked. Please ensure you are available to sign for your shipment. If you are unavailable to sign, you as the receiver are responsible for any return shipping fees / additional fees.

Returns and exchanges

We want you to be absolutely over the moon with your jewels. However, if for any reason you are not entirely satisfied, we are happy to offer a 30-day return for a credit note or an exchange of equal value, in accordance with UK law. We will refund sales made through our website within 14 days if the item is returned unworn, in perfect condition and in its original packaging. We must receive the item back within 14 days of receipt. Purchases exempt from both the refund and exchange policies are:

Commissioned pieces (bespoke)

UK Returns

Please return your order using a trackable service. Please note; this must be pre-paid and you are responsible for shipping costs unless Kings Goldsmiths is at fault.

Please return your item to:

Kings Goldsmiths

5 Wargrave Road

Twyford

Berkshire

RG10 9NY

Please inform us before sending an item so we are aware of its return. Please do not send an item before reaching out to us first as the item may be returned to sender. Contact us here for further information.

In the interests of fraud prevention, your refund (if applicable) will be issued by the same method by which you paid within 7 working days of receipt of the return

Repairs

Kings Goldsmiths work is made to last, but we understand that life happens! Should your piece need a repair or reconditioning, please reach out to us via email at contact@kingsgoldsmiths.com.

Each piece must be assessed by our team of expert goldsmiths to analyse the nature of the repair. On a case-by-case basis, repairs will be subject to a fee.

Please inform us before sending an item so we are aware of its return. Please do not send an item before reaching out to us first as the item may be returned to sender. Contact us here for further information.